Frequently Asked Questions

01. Servicing your clock

Why my city code is not available in my Alfajr clock ?

Lookup your city in City Setting page. If you can not locate it please contact us.

Why Azan times are not correct ?

Make sure you have correctly set the following :

Note that in few cases you may need to use Safety Time Adjustment to exactly match your local taqweem system.

How can I set fajr azan fixed interval of 1:40 hours before shurooq and isha is 1:45 hours after maghrib?

Select the fixed “1:30” taqweem system ( see Taqweem setting ).
Then adjust safety time for fajr by -10 minutes and for isha by +15 minutes (see safety time adjustment ).

How can I set Fajr alarm to ring 10 minutes after Fajr azan everyday ?

Suppose today’s Fajr azan is at 4:00 AM. Set Fajr alarm to 4:10. After this initial setting, the alarm will be automatically adjusted everyday to ring 10 minutes after Fajr azan.

How can I set the daily alarm to ring every day except Sunday ?

Follow the weekend setting on user’s guide and select option (6).
Also note that option (5) means alarm will not ring on Saturday and Sunday.

How can clock be adjusted on daylight saving time (DST) system ?

In New Clock:

You need to adjust it ON or OFF from DST screen.

In Old Clock

press and hold the button for five seconds (you will hear a soft beep and will notice that the current time and all azan times moved forward by one hour). To select standard time (DST OFF), press and hold the button for few seconds.

For more information, see the DST section in the clock user guide. Daylight saving time information can be found at webexhibits.com

Why does clock not play Azan sound, and it makes a ticking noise or it keeps repeating the "Allahu Akbar" ?

You may need to replace batteries with two new ALKALINE batteries.

Why clock does not play Fajr Azan, but all other Azans are working ?

Most likely because Fajr alarm is set exactly at the same time as Fajr Azan.

When the azan sound is switched off, I get three beeps at each prayer time. How do I switch it off ?

In CT-01 model only, you can turn ON azan sound but adjust volume level to lowest level.

Note: Actually, the lowest volume level also means Azan sound is OFF. In this case, both azan sound and azan beeps reminder are turned OFF.

Does “QIBLA DIRECTION” in the clock means the arrow points to the actual direction of Qibla ( Makkah ) ?

No. The arrow indicates the qibla direction relative to North. In other words, you need to know North direction, and then you will be able to determine Qibla direction.

02. Servicing your Watch

How can I set my city in my watch ?

You can Lookup your city in cities list in your watch

My city is not listed in “Cities List” in my watch ?

You can add your city by select “New City” in your watch

My country is not listed in “Countries List” ?

Choose “Others country” from countries list then select your country.

How can I select display Language in my watch ?

You can select display language in your watch “Arabic or English”

How can I set time and date in my watch ?

You can set time and date from “SET TIME” screen in your watch

Why is there a difference of one hour in azan times ?

Make sure the daylight saving time option (DST) is set correctly ( see DST setting in the user guide ).

How can I set the watch to beep 10 minutes before Magrib azan everyday ?

You may need to replace batteries with two new ALKALINE batteries.

Suppose today’s Magrib azan is at 6:00 PM.
Set Magrib alarm reminder to 5:50 PM. After this initial setting, Magrib reminder will be automatically adjusted everyday to beep 10 minutes before the azan.

( see Prayer Alarms setting in the user’s guide ).

My country uses daylight saving time (DST) system. When time changes by one hour, how can the watch be adjusted ?

You need to adjust daylight saving time option (DST) ON or OFF. Daylight saving time information can be found on : Click Here

How can I know Qibla direction in my watch ?

To know Qibla direction In your watch, go to “Qibla” screen

Can I display Hijri calender in main screen in my watch ?

Yes, you can display Hijri calender from “calender” screen

Can I change Taqweem system in my watch ?

Yes, you can select Taqweem system or set new Taqweem from “Taqweem” screen